Returns & Exchanges

At Merit Coffee, we want you to love every brew, but due to the perishable nature of roasted coffee, we cannot accept returns on beans. If there is an issue with your equipment or order accuracy, please follow our simple resolution process below.

Return Process

• 1.
  Contact Support

  Email our customer experience team within 30 days of your purchase with your order number and a brief description of the issue.

• 2.
  Provide Verification

  For damaged equipment or incorrect shipments, please include a clear photo of the item and the packaging it arrived in.

• 3.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm if a direct replacement is being shipped.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out your fresh replacement coffee or gear immediately.