Frequently Asked Questions
Everything you need to know about our beans and brews.
When will my coffee be roasted?
To ensure maximum freshness, we roast our beans in small batches every Tuesday and Thursday. Your order will typically ship within 24-48 hours of roasting.
Do you offer ground coffee or only whole bean?
We offer both! You can select 'Whole Bean' for maximum shelf life, or choose from various grind settings including Drip, Espresso, or French Press at checkout.
How should I store my Merit Coffee?
We recommend storing your beans in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the flavor profile.
What is your return policy on coffee beans?
Because coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days and we will make it right.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. Shipping costs and delivery times vary based on your location and are calculated at checkout.
Can I manage or cancel my coffee subscription?
Yes, you can pause, modify, or cancel your subscription at any time through your account portal. Changes must be made at least 48 hours before your next scheduled roast date.